Got a question about a casino we reviewed? Curious about payouts, bonuses, or RNG testing? The LavaRND team is made up of real industry professionals who test, play, and research U.S. casinos daily. Whether you’ve spotted an issue, want to share feedback, or would like us to review a new casino, we want to hear from you.
You can contact us anytime at:
📧contactus[@]lavarnd.org
We typically reply within 24 to 48 hours during business days. If your message involves a casino complaint or technical question, please include as much detail as possible so our team can investigate faster.
When you reach LavaRND, you’re not speaking to bots or outsourced agents. Every response comes from someone who actually tests casinos. We explain policies, payout timelines, and bonus terms in plain language, based on real data. Our goal is to help you make informed choices, not just send scripted answers.
We take privacy seriously. You can contact us anonymously if you prefer, with no account required, no personal details collected. LavaRND never sells or shares user data. Your information stays private, and your feedback helps us improve how we review and verify U.S. casino sites. Our only goal is to make your online gaming experience safer, smarter, and more transparent.
You can email us anytime at [email protected]. Each inquiry is read by a real reviewer or support specialist who works directly on our casino testing and research.
We aim to reply within 24 to 48 hours. If your question involves bonus terms, payout verification, or a casino-specific issue, it may take a bit longer while our team checks the data or contacts the operator directly.
Yes. If you’ve experienced delayed withdrawals, misleading bonuses, or poor support, send us the details. Include screenshots or transaction IDs if possible. We document every report and, when appropriate, contact the casino for clarification before updating our listings or reviews.
Absolutely. We prioritize casinos that are active in the U.S. and allow real-money play. If you want us to test a site, let us know the name, URL, and what drew your attention, whether it’s a new bonus, payout feature, or licensing claim.
We operate independently. While some casinos may appear in affiliate listings, they do not control or influence our ratings, rankings, or editorial content. Our reviewers fund their own deposits, test withdrawals firsthand, and record every step before publishing results.
Yes. We understand that many players prefer privacy, especially when reporting payout or account issues. You can email us without identifying information. We never share or publish player data, only verified casino information that benefits the wider gambling community.
Your message is reviewed by our internal team. If it concerns a listed casino, we verify your report against our testing data. If confirmed, we update the casino’s review, adjust scores where appropriate, or flag it for a re-test. Every update is time-stamped and publicly visible on the site.